Venice mainland hotel Venice Association Ca.Te.V Venice hotels Venice mainland Mestre hotel Veneto territory Italy

Direct line to the Tourist Board of Venice: Toll-free Number: 167-355920
Create for our guests in Venice who will thus be able to refer any disservices or, in the most urgent cases, request the intervention of the Tourist Board of Venice. Do you think that you overpaid for the services you were furnished? Where you not treated with the correct professionality and courtesy by your counterparts? Did you in any way encounter inefficiencies or wrongful behaviour?
All you need do is call the Toll-free Number to allow the A.T.P. to help you solve your problem in a concrete manner, intervening with the businesses or public institutions you have a complain with, or, in the most serious cases, referring to the competent authorities. Thanks to "Venezia no problem", you may directly take advantage of our multi-lingual assistance within our jurisdictional territory (Venice, Cavallino, Riviera of the Brenta Canal). When the office is closed you may lodge your complaint by furnishing the information which will be requested of you by a pre-recorded message.
A few suggestions:
- if you park your automobile at the Island of the Tronchetto, use only those services which are placed at your disposition by the authorized organizations;
- before choosing a hotel or a restaurant, make sure that the price are consistent with your expectations;
- If you decide to take a ride in a gondola, keep in mind that the official rates are at your disposition at all A.T.P. offices.